Work

Product Owner - Zalopay

NOV 2025 – PRESENT

Core Payments & Cross-border Payments. I own product delivery for core payment infrastructure responsible for orchestrating fund flows and transaction processing supporting millions of transactions per day.

• Manage and prioritise product backlog for multiple engineering squads, balancing system reliability with new features.
• Analyse and identify systemic failure patterns to improve payment success rate.
• Deliver and maintain cross-border payment integrations with Alipay+, Tenpay, and VietQR.
• Incident investigations and root-cause analysis using payment logs.

Head of Growth - Project X Vietnam

NOV 2024 - PRESENT

Early exposure to product thinking, marketing experimentation, and a startup environment. This is where I first developed my product mindset.

• Led cross-functional teams to scale the Summer Fellowship Program, leveraging data-driven experimentation to optimise the user acquisition funnel and exceed enrollment KPIs.
• Acted as a strategic consultant for Product teams, delivering user-driven insights that bridged the gap between user acquisition, feature sets, and hands-on website development.
• Spearheaded the end-to-end transformation of Project X’s visual and narrative brand strategy, translating core value propositions into high-conversion marketing assets and a sophisticated, "Tech-Forward" aesthetic.
• Secured and managed a high-impact media partnership with AIESEC branches in Vietnam, expanding institutional credibility and brand reach within the talent ecosystem.
• Established a high-performance culture focused on "KPI-crushing" execution, driving talent upskilling and intentionally onboarding next-gen organisers from top-tier academic and competitive backgrounds.

Mathematics Tutor - Thrive Education & Self-Employed

2020 - PRESENT

Specialised in VCE Maths Methods and General Maths.

• Standardised pedagogical frameworks by replacing rote memorisation with graph visualisations, improving student problem-solving speed and logical agility.
• Synthesised complex mathematical concepts (Calculus and Statistics) into digestible modules, leveraging a high-distinction academic foundation (90%+ average) to ensure student comprehension.
• Mentored high-achieving VCE students by translating personal examination success into actionable study frameworks, bridging the gap between theory and high-pressure performance.
• Optimised learning outcomes through data-driven feedback loops, identifying knowledge gaps to pivot teaching strategies and ensure mastery of first-principles.

Market Knowledge Systems Operator - NAUCode

SEP 2025 – NOV 2025

Maintained internal market intelligence systems supporting product strategy and business decision-making. Aggregated and analysed market insights to identify emerging product opportunities.